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The player from Nova Scotia had faced issues with verification on Zoome Casino's website, despite having provided a screenshot of the bank transaction. The casino had insisted on a PDF copyright showing the deposit, which the player couldn't provide due to the deposit having been processed via Gigadat.

We're sorry that the game outcome didn't meet your expectations at our casino. It's important to acknowledge that licensed casinos have no ability to manipulate the outcomes, it depends on your strategy while playing on slots. All the games available on our platform operate using a certified random number generator provided by each game developer. We have no means of influencing the game outcomes, birli all veri processing takes place on the developers' servers.

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Winnings above this sum sevimli't be withdrawn. You may check this information on the "Bonus terms and conditions" page, section "Welcome bonuses". We truly apologize for the disinformation our support representative gave you in a chat.

The player from Germany had won €3000 after depositing €300 using a 100% bonus in Zoom Casino but his account was locked after he had requested a withdrawal. The casino had cited suspicions of fraud birli the reason for locking the account and had refused to refund the player's winnings or deposits. After the player had reached out to the complaints team and provided necessary information, the casino had been invited to explain their side.

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